Jenasys Application Support Service (JASS)

This service is designed to provide on-line monitoring of the performance of Jenasys Design applications to users, managers and support staff. It has been created to ensure the highest quality software support possible to our clients via pro-active management of unforseen errors in desktop solutions.

Benefits to you!

• Accountablity - Both Jenasys Design are able to monitor the occurrence and solution of problems via a centralised database.
• Pro-active problem solving - Unexpected application errors are automatically emailed to Jenasys Design for prompt action. Each problem can be analysed and a statement issued detailing requirements for its solution.
• Centralised management - Information regarding all applications developed for a client is available on a secure central website location for review at anytime.
• Quality circle - Developed in accordance with IS9000 guidelines. Monitoring application errors and documenting solutions, JASS will provide a knowledge base for all clients. Identification of re-occurring problems can also be addressed.
• Productivity improvement - Jenasys Design solutions follow the KISS (Keep It Simple Stupid) approach. Automated e-mails will enable all using the service to be aware of others involved in the solution process.

How to get JASS'ed up

• Jenasys Design modifies the VBA code of a client application to use new XML/E-mail enabled error handler. This code builds off the industry standard error handling procedures already placed in the client application.
• All users require Internet e-mail and web browser access to use this service successfully.
• Inclusion of regular application support and maintenance in IT budgets.
• Contact us at Jenasys Design to register your interest in this service.